Frequently Asked Questions

(505) 988-9558

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Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my order?

We're small but mighty and do our best to send orders out within 2 business days. To ensure you get the very best mail service we only ship orders out on business days. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is your return policy?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.

Spirit of the Earth gladly accepts returns of full priced merchandise for a full refund to the original form of payment within 14 days of purchase. Please see the exclusions below.

Can I get my product personalized?

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

What is the return policy on jewelry?

Spirit of the Earth will accept returns on jewelry for exchange or store credit within 14 days of purchase. Shipping and gift-wrapping fees are non-refundable. All sales are final after 14 days. Please call us at 505-588-5998 to obtain a Return Authorization number before shipping your merchandise back.

Do you offer layaway programs?

Yes, we are proud to be a one of the few small businesses that still offers layaway on jewelry items of $1,000.00 or more.  If you're interested in learning more about our lay-away program please contact us at or call us at 505-588-9558

I see a piece of jewelry I love but I can't tell how big it is?

We're the first to know, buying a piece of jewelry comes with its challenges. Please don't hesitate to contact us with any questions you have, small or big and we'll be happy to send more pictures of an item or tell you more about it. 

More questions?

You can contact us through our contact page! We will be happy to assist you.