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In the case that your items arrive damaged, or there is a mistake with your order, please keep all the original packaging and contact us immediately at 505.988.9558 or email us at hello@sote.co

You may return your purchase to us within 14 days, undamaged, in its original packing for full refund in the original form of payment. Please include a copy of your receipt with the return shipment.

To help us process your return quickly and insure you receive proper credit, please include a copy of your packing list or gift receipt in your package, along with a phone number and preferred time to contact you should we have the need.

Please send your returns by UPS or insured Parcel Post or a traceable international carrier. Lost shipments are the responsibility of the sender. 

Please note that items discounted beyond 50% may have slight signs of wear, discoloration, pulled threads, or small tears. If you would like images of the exact piece prior to purchase our team is happy to accommodate such requests in a timely manner. 

All Fine Jewelry Sales and Discounted Items are final and non-returnable.

All Sales are final after 30 days.

Shipping and gift-wrapping fees are non-refundable.