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All full-priced merchandise (excluding Fine Jewelry) may be returned to us within 14 days, unworn and undamaged, in its original packing for full refund in the original form of payment.

In the case that your items arrive damaged, or there is a mistake with your order, please keep all the original packaging and contact us immediately at 505.988.9558 or email us at hello@sote.co

FINE JEWELRY: Please note, all Fine Jewelry is final sale non-returnable

ITEMS PURCHASED ON SALE OR PROMOTION: All discounted items are inelligible for a store-credit, exchange or refund.

SOTE does not offer price adjustments and all items purchased on promotion are Final Sale. Store credits expire 1 year from the issuing date.

Any item purchased as an exchange or with a store credit will be final sale.

Returned items must be unworn, unwashed, undamaged with original tags attached.

We are a small business and appreciate your respect and understanding for the above policy.

To help us process your return quickly and insure you receive proper credit, please include a copy of your packing list or gift receipt in your package, along with a phone number and preferred time to contact you should we have the need.

Please send your returns by UPS or insured Parcel Post or a traceable international carrier. Lost shipments are the responsibility of the sender. 

Please note that items discounted beyond 50% may have slight signs of wear, discoloration, pulled threads, or small tears. If you would like images of the exact piece prior to purchase our team is happy to accommodate such requests in a timely manner. 

Shipping and gift-wrapping fees are non-refundable.