In the case that your items arrive damaged, or there is a mistake with your order, please keep all the original packaging and contact us immediately at 505.988.9558 or email us at hello@sote.co
You may return your purchase to us within 14 days, undamaged, in its original packing for full refund in the original form of payment. Please include a copy of your receipt with the return shipment.
To help us process your return quickly and insure you receive proper credit, please include a copy of your packing list or gift receipt in your package, along with a phone number and preferred time to contact you should we have the need.
Please send your returns by UPS or insured Parcel Post or a traceable international carrier. Lost shipments are the responsibility of the sender.
All Fine Jewelry Sales and Discounted Items are final and non-returnable.
All Sales are final after 30 days.
Shipping and gift-wrapping fees are non-refundable.
